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Terms and Conditions

Terms and Conditions

Terms and Conditions 

By agreeing to book an appointment with me you agree to abide by these rules

Covid-19 Safety Policy

Please let me know if you have had any symptoms of Covid-19 in the run up to your appointment. Please let me know if any of your family are self-isolating or have come into contact with anyone known to be suffering from Covid-19. I will let you know the same information so that we can do our best to keep ourselves mutually safe. I will take appropriate measures to keep the equipment I am using as clean and hygienic as possible.

Cancellation Policy

Please give me at least 24 hours notice should you wish to cancel, change or postpone your appointment with me. This allows me opportunity to fill your appointment slot with another client. If you do not allow 24 hours notice I may invoice you for the full treatment amount. 

Unless, of course there is a genuine emergency such as illness, snow etc. In the case of genuine emergency I will not invoice you for your appointment fee.

Should you need to cancel, change or postpone your appointment please contact me by either calling or texting me on 07720397734 as soon as possible.

Privacy Policy

As I need to ensure that your treatment is suitable for you as an individual I will take a thorough consultation at our initial appointment. During subsequent appointments I will check if anything has changed to  your medical history since your last appointment. I will keep your information secure in a locked filing cabinet and NOT sell it or share it with any third party, unless you come to me as part of a referral scheme in which case I may need to share some information with the scheme staff in order to secure your funding. You can see my full Privacy Policy by clicking here

Marketing/Contact Preferences Policy

You have the right to unsubscribe from my email updates and email newsletters by emailing me at info@sarahcooper.co.uk or clicking unsubscribe at the bottom of my emails. 

Gift Voucher Policy

If you buy or receive a gift voucher from me as part of a prize draw or raffle please note that there is an expiry date on the vouchers. If your expiry date has passed, please contact me.

My 24 hour cancellation policy applies to gift vouchers and if you do not give me 24 hours notice (unless there is a genuine emergency of course) I will consider the gift vouchers to be ‘spent.

Gift vouchers are generally not transferrable (but if there is a problem please do speak to me about this and I will do my best to be accommodating) 

Gift vouchers cannot be changed for cash.

Treating Children

Generally I DO NOT treat children under the age of 18 except in special circumstances. If I do agree to treat your child please note that you will need to sign a consent form and be present in the room throughout the treatment.

Pregnant Clients

Please note that whilst I have taken extra training for both Reflexology and Massage in Pregnancy you agree to the treatment at your own risk. Like anything there is always a small risk of miscarriage throughout pregnancy.

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