Terms and Conditions

By booking a treatment with me you are agreeing to abide by these terms and conditions
Privacy PolicyCovid-19 Policy
Sarah Cooper Reflexology Cancellation Policy

Cancellation Policy

For Non-Emergency Cancellations, please give me AT LEAST 24 hours notice if you wish to cancel, alter or postpone your appointment with me.

If you do not allow me 24 hours notice I will invoice you for the full treatment amount, unless of course it is an emergency.

If you or someone from your household have an emergency or are ill, (or it snows heavily) I will NOT invoice you.

If you have an emergency please let me know as soon as possible that you cannot have your appointment. 

Please call or text me on 07720397734 if you wish to cancel, alter or postpone your appointment with me

You can read my full cancellation policy by clicking here


Health Care Plan Policy

Reflexology is sometimes covered under health insurance or health care plans. Please double-check if Reflexology is covered before booking your appointment.

If you need a Reflexology receipt I am happy to provide one after I have received your payment.

Normally you need to submit my receipt to the health company to gain your reimbursement.

I will require payment from yourself on the day of your treatment please.


You can pay me at the time of booking, or at your appointment via bank transfer or by debit or credit cards. Whilst I do take cash I do NOT carry change so please have the correct amount!

Generally speaking, I do not accept cheques*  I will accept cash but please ensure you have the correct amount ready as I do not carry change

 Treatment Packages

If you book a package of treatments payment is due on the day of the first treatment of the package please.  Packages are generally non-refundable.

Discount cannot be applied unless the treatment package is paid for in advance and cannot be applied retrospectively.

Covid-19 Vaccination Policy

Please do NOT book to have your appointment within 72 hours of your covid-19 vaccination.

It is vital for the initial side -effects (if any) have also passed over before you have your appointment.

privacy policy

Privacy Policy

I will NOT share your details with any third party (unless you’ve been referred to me as part of a scheme or unless I have a legal requirement to do so)

I will not share your confidential information with anyone else

I will keep your notes locked away securely

My full Privacy Policy can be viewed here

What helps menopausal brain fog manage stress levels massage

Hands-on Treatment time

Please note that your treatment will include:

  • A short face-to-face consultation,
  • Time to get your socks/clothes on and off and
  • A short period at the end of the treatment to discuss any aftercare advice
  • Actual hands-on treatment time will vary.

Home Visits

Please allow an extra 10 mins each side of your treatment to allow me to set up and pack away.



Gift Voucher Policy

Gift vouchers are not normally transferable and cannot be exchanged for cash.

After the 14 day cooling off period they are non-refundable. Gift vouchers generally have an expiry date on them. 

Please allow me 24 hours notice if you wish to postpone or cancel your appointment unless it is an emergency.

For non-emergency cancellations with less than 24 hours notice, please consider the gift voucher as ‘spent’


Email and Newsletter Settings

If you have signed up for my email updates and / or newsletter you may unsubscribe at any time.

Please use the link at the bottom of the email or email in**@sa*********.uk with unsubscribe in the title of the email.

You may also update your email preferences by clicking the update preferences link at the bottom of the email.

I have recently included ‘blog posts’ as an option so if you’d like to be notified of those please update your preferences!

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Treatments for Children

Please note generally I do NOT treat children under the age of 16. If I do agree to treat anyone under 16 a parent or guardian will need to be in the room at all times during the treatment. A parent or guardian must sign a Young Person’s consent form before the treatment commences.

For 16 and 17 year olds a parent may be present for the treatment if the client would like.



Pregnancy/ Maternity Treatments

Treatments generally help the body get into a relaxed state which is usually a good thing.

However as you’re aware, some pregnancies will naturally come to an end, often within the first trimester, although some will happen later on in the pregnancy.

It is thought that miscarriage is often caused by genetic defects etc.

There is no evidence to suggest that reflexology or pregnancy massage would induce a miscarriage.

If you have a treatment whilst pregnant you may wish to wait until you are 13 weeks+

I will ask you to sign a disclaimer stating that you are aware of this and that you are happy to go ahead with the treatment at your own risk.

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