Cancellation Policy

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Did you know?

You can reschedule or cancel your appointment yourself via my booking system up to 24 hours in advance by clicking on the link in your confirmation email.

If it is less than 24 hours before your appointment please call, text or Whatsapp me on 07720397734

 

Non-Emergency Cancellations

For routine, non-medical, non-emergency cancellations please give me 24 hours notice so I can offer your treatment slot to another client.

My telephone number is 07720397734 and you can call, text or Whatsapp me

If less than 24 hours notice is given (for a non-emergency reason) I will invoice you for the full treatment price.  

Gift vouchers will be considered ‘spent’ and no refunds will be given on treatments already paid for if I do not receive at least 24 hours notice of a non-emergency cancellation

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 Please rearrange your treatment if you have

  • A cold or sore throat
  • Fever
  • A cough that’s not related to other conditions
  • Other flu-like symptoms
  • New loss of taste or smell 
  • Any otherwise unaccountable new marks, spots, or bruises on your skin or feet
  • Diarrhoea or vomiting that’s not related to an existing condition
  • Have had a coronavirus vaccination or booster in the last 3 days
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No charge for emergency, medical or family based cancellations

I will NOT invoice you if you cancel or change your appointment within 24 hours of the treatment start time if it is a genuine emergency.

But you MUST let me know as soon as you possibly can on 07720397734

Emergencies include

  • Personal or family illness
  • You or someone you’ve been in close contact to getting covid
  • Parent/child-related problems
  • Going into labour or giving birth
  • Extreme adverse weather conditions like snow, high temperatures etc
  • Vehicle breakdowns etc.

If you’re unsure whether you should rearrange your appointment please give me a call and I will be able to advise.

 

How to cancel, postpone or rearrange your appointment

If you need to cancel or postpone your appointment due to illness, self-isolation or emergency please let me know as soon as possible.

Please call or text 07720397734 or if it is more than 24 hours in advance you can change, postpone or cancel your appointment via my booking system by clicking on the link in your confirmation email.

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