Cancellation Policy

Cancellation Policy

Non-Emergency Cancellations

For non-medical, non-emergency cancellations please give me 24 hours notice so I can offer your treatment slot to another client.

If less than 24 hours notice is given (for a non-emergency reason) I reserve the right to invoice for the full treatment price.  

My telephone number is 07720397734 and you can call, text or Whatsapp me

Please rearrange your treatment if you or anyone in your household have

  • A cold or sore throat
  • Fever
  • A new persistent cough
  • Loss of taste or smell
  • Any otherwise unaccountable new marks, spots, or bruises on your skin or feet
  • Diarrahoea
  • Vomiting
  • Have had your coronavirus vaccination in the last 3 days
  • Been told to self-isolate, have been pinged by Test and Trace or have been in close contact with someone with covid symptoms or told to self-isolate
  • Have  returned from abroad in the last 14 days *

No charge for emergency, medical or family based cancellations

I will NOT invoice you if you cancel or change your appointment within 24 hours of the treatment start time if it is a genuine emergency or if you or a member of your household have been told to self-isolate.

If you’re unsure whether you should rearrange your appointment please give me a call and I will be able to advise.

If you need to cancel or postpone your appointment due to illness, self-isolation or emergency please let me know as soon as possible.

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