Cancellation Policy

Non-Emergency Cancellations

For routine, non-medical, non-emergency cancellations please give me 24 hours notice so I can offer your treatment slot to another client.

My telephone number is 07720397734 and you can call, text or Whatsapp me

If less than 24 hours notice is given (for a non-emergency reason) I reserve the right to invoice you for the full treatment price.  

 

lazy day pyjama day

Please rearrange your treatment if you or anyone in your household have

  • A cold or sore throat
  • Fever
  • A new persistent cough
  • Other flu-like symptoms
  • New loss of taste or smell
  • Any otherwise unaccountable new marks, spots, or bruises on your skin or feet
  • Diarrhoea or vomiting that’s not related to an existing condition
  • Have had a coronavirus vaccination or booster in the last 3 days
  • Been told to self-isolate, have been pinged by Test and Trace or have been in close contact with someone with covid symptoms 
  • Have  returned from abroad in the last 14 days * (the rules keep changing on this and I can’t keep up!) 

No charge for emergency, medical or family based cancellations

I will NOT invoice you if you cancel or change your appointment within 24 hours of the treatment start time if it is a genuine emergency or if you or a member of your household have been told to self-isolate.

Emergencies include

  • Personal or family illness
  • You or someone you’ve been in close contact to getting covid
  • Parent/child-related problems,
  • Going into labour or giving birth
  • Extreme adverse weather conditions like snow,
  • Vehicle breakdowns etc.

If you’re unsure whether you should rearrange your appointment please give me a call and I will be able to advise.

If you need to cancel or postpone your appointment due to illness, self-isolation or emergency please let me know as soon as possible.

Please call or text 07720397734 or if it is more than 24 hours in advance you can change, postpone or cancel your appointment via my booking system 

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